Prepare for your visit

Patient Guide

Everything you need to know before, during, and after your stay — from what to bring to what to expect.

Patient Guide

Admission Process

Patient admission (retirees, employees, children, uninsured) is carried out following a prior appointment obtained either by phone or by visiting the reception, confirmed by our Reservations team and processed in our system after the advance payment has been made.

Check Your Insurance Status

You can check your insurance status yourself, as well as the status of your health card, by accessing the link below and entering your Personal Identification Number (CNP)

If this check reveals any discrepancies with your situation (for example, you appear as uninsured, the card appears as issued but you have not received it, etc.), please resolve the situation before arriving, so that you can use your referral (otherwise, our services can only be accessed at full cost).

Check on CNAS

Preparation

Required Documents

To avoid any unpleasant situations, please bring all the documents required for your admission:

Referral letter for MEDICAL REHABILITATION

Health card

Identity card / ID

Employment certificate / last pension coupon: ONLY FOR OPSNAJ INSURED

Your Experience

Your Stay

Upon arrival, please proceed to the reception to complete the following steps:

Completion of residence documents
Signing the medical services contract
Room assignment according to your booking
Scheduling the specialist consultation — defining your treatment plan

The plan will be recorded on an individual form, which you will present at the scheduling service for organising your procedures. After completing your daily treatment, the form is left at the treatment centre reception and collected the following day.

Important Information

Right of Refusal

We reserve the right to refuse admission or discharge patients who present undeclared conditions incompatible with medical rehabilitation treatment, as well as patients who do not fulfill their conduct and/or financial obligations specified in the contract/patient obligations.

Daily Medical Visit

Being present in your room and cooperating with our team for the daily medical visit is mandatory. In your room you have access to the phone number where you can contact on-duty medical staff, at any hour, regarding any aspect of your health condition.

Discharge

Discharge mandatorily requires the use of your health card; failure to do so will result in the case not being reimbursed and the patient bearing the full costs.

Patient Rights & Obligations

Rights

To be fully and accurately informed about your diagnosis, proposed treatment, alternatives, risks, and prognosis

To freely express your consent or refusal for any medical procedure, after being properly informed

To benefit from the confidentiality of all your medical and personal data, in accordance with applicable legislation

To have your privacy and dignity respected throughout your stay and treatments

To request a second medical opinion at any point during your treatment

To file complaints regarding the services received, without your rights being affected

To access your own medical records and request copies

To receive medical care without discrimination, regardless of race, gender, age, ethnicity, religion, or social status

Obligations

To provide complete and accurate information about your health condition, medical history, current treatments, and allergies

To follow the treatment plan established by the medical team and actively participate in the therapeutic programme

To respect the internal regulations of the complex, including meal, rest, and treatment schedules

To behave respectfully towards medical staff, other patients, and the property of the complex

To be present in your room at the designated times for the daily medical visit

To present your health card at admission and discharge — failure to do so will result in the patient bearing the full costs

To inform the medical staff of any changes in your health condition during your stay

To fulfill your financial obligations according to the medical services contract signed at admission

See all rights and obligations

Contraindications

Patients who present at least one of the relative contraindications must bring their medical records at admission and, only upon written recommendation/approval from their attending physician (neurologist / cardiologist / oncologist / nephrologist), will be informed that the treatment will be limited and adapted to their associated pathology.

Cardiac conditions

atrial fibrillation

decompensated chronic cardiopathies

recent coronary conditions – stent or bypass

therapeutically uncontrolled hypertension

Neurological conditions

stroke

decompensated Alzheimer's

Respiratory conditions

active progressive TB

active COPD

decompensated bronchial asthma

Digestive conditions

gastroduodenal ulcer in active flare

recent hepatitis

hepatic cirrhosis

Renal conditions

acute/chronic nephropathies with limited functional reserves

decompensated renal failure

Dermatological conditions

bedsores

purulent wounds

eczema

unhealed post-operative wounds

Endocrine conditions

Addison's disease

unbalanced diabetes

decompensated hyperthyroidism

Oncological conditions

malignant tumors of any localization

By respecting all of the above, you are respecting yourself and those around you. We assure you that our team is made up of professionals who want you to have the most pleasant experience with us, both in terms of comfort and therapeutic benefits.